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Return Policy

We aim to ensure customer satisfaction with every purchase. If you are not fully satisfied, please review our return policy below:

1. Chairs and Metal Office Desks

  • These products are eligible for return within 7 days of delivery.
  • Items must be unused, in their original packaging, and in the same condition as received.

2. Wooden Products, Reception Sets, and Custom-Designed Items

  • These products can only be returned within 7 days if there is a manufacturing defect or an error in the requested design.
  • Items must be returned in their original condition without any modifications or damage.

Return Conditions

  • Proof of purchase (receipt or order confirmation) is required.
  • Items must be in original packaging with all accessories included.
  • Returns must be approved by our support team before sending the product back.

Shipping Policy

1. Chairs and Metal Office Desks

  • Delivery within 15 business days depending on location.

2. Wooden Products, Reception Sets, and Custom-Designed Items

  • Delivery within 15-30 days, depending on product specifications and customization requirements.
  • We strive to deliver on time, but delays due to unforeseen circumstances (such as supplier delays or transport issues) may occur.

Refund Policy

1. Cash on Delivery (COD) Orders

  • Refunds will be issued to the customer’s wallet on our website, which can be used for future purchases.

2. Prepaid Orders (Credit/Debit Card, Bank Transfer, etc.)

  • Refunds will be processed within 14 business days and credited to the original payment method.
  • Processing time may vary depending on the bank or payment provider.

3. Non-Refundable Items

  • Customized or personalized items cannot be refunded unless they have a manufacturing defect or were delivered incorrectly.
  • Items that are damaged due to misuse or improper handling are not eligible for return or refund.

How to Request a Return or Refund

  • Contact our customer service team at [your support email] within the return period.
  • Provide order details, photos (if applicable), and a reason for return.
  • Once approved, you will receive return instructions.
  • Refunds will be processed after we receive and inspect the returned item.