Return Policy
We aim to ensure customer satisfaction with every purchase. If you are not fully satisfied, please review our return policy below:
1. Chairs and Metal Office Desks
- These products are eligible for return within 7 days of delivery.
- Items must be unused, in their original packaging, and in the same condition as received.
2. Wooden Products, Reception Sets, and Custom-Designed Items
- These products can only be returned within 7 days if there is a manufacturing defect or an error in the requested design.
- Items must be returned in their original condition without any modifications or damage.
Return Conditions
- Proof of purchase (receipt or order confirmation) is required.
- Items must be in original packaging with all accessories included.
- Returns must be approved by our support team before sending the product back.
Shipping Policy
1. Chairs and Metal Office Desks
- Delivery within 15 business days depending on location.
2. Wooden Products, Reception Sets, and Custom-Designed Items
- Delivery within 15-30 days, depending on product specifications and customization requirements.
- We strive to deliver on time, but delays due to unforeseen circumstances (such as supplier delays or transport issues) may occur.
Refund Policy
1. Cash on Delivery (COD) Orders
- Refunds will be issued to the customer’s wallet on our website, which can be used for future purchases.
2. Prepaid Orders (Credit/Debit Card, Bank Transfer, etc.)
- Refunds will be processed within 14 business days and credited to the original payment method.
- Processing time may vary depending on the bank or payment provider.
3. Non-Refundable Items
- Customized or personalized items cannot be refunded unless they have a manufacturing defect or were delivered incorrectly.
- Items that are damaged due to misuse or improper handling are not eligible for return or refund.
How to Request a Return or Refund
- Contact our customer service team at [your support email] within the return period.
- Provide order details, photos (if applicable), and a reason for return.
- Once approved, you will receive return instructions.
- Refunds will be processed after we receive and inspect the returned item.
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